http://www.railsguru.com Andy Lo-A-Foe's blog Fri, 09 Jul 2010 12:08:16 +0000 en hourly 1 http://wordpress.org/?v=3.0 http://www.railsguru.com/articles/2008/11/10/getting-rid-of-kpn/ http://www.railsguru.com/articles/2008/11/10/getting-rid-of-kpn/#comments Mon, 10 Nov 2008 11:40:00 +0000 andy http://www.railsguru.com/2008/11/10/getting-rid-of-kpn So, we moved and I canceled all our subscriptions at the old address. So I thought, it turns out KPN has /dev/null’d my cancellation request for the fixed line twice in a row. Each time customer relations assured me it would take 5 working days for the request to be processed. I just called them [...]]]> So, we moved and I canceled all our subscriptions at the old address. So I thought, it turns out KPN has /dev/null’d my cancellation request for the fixed line twice in a row. Each time customer relations assured me it would take 5 working days for the request to be processed. I just called them a third time now, because the line was active. The kind lady gave me a reference number for the cancellation order. So, whenever you deal with KPN I think it’s a good idea to ask for the reference number of the case or order.

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